Age UK

0800 169 65 65
Age UK is the new force combining Age Concern and Help the Aged. We provide advice and information for people in later life through our Age UK Advice line‚ publications and online.

Age UK Advice:

In Wales, contact Age Cymru: 0800 169 65 65

In Scotland, contact Age Scotland: 0845 125 9732

In Northern Ireland, contact Age NI: 0808 808 7575

Advice NI

028 9064 5919 (national rate) Email:
Provides free advice about managing your money and bills for people in Northern Ireland.

Association of British Insurers

020 7600 3333
Provides information on insurance cover, including a leaflet specifically for older motorists.

British Bankers’ Association

020 7216 8800
The leading trade association in the UK financial services industry. Includes an account-tracing scheme.

Building Societies Association

020 7520 5900
The trade association for all the UK’s building societies. Includes an account-racing scheme.

Citizens Advice Bureau (CAB)

020 7833 2181 for details of your local CAB, or see phone book
National network of free advice centres offering free, confidential and independent advice, face-to-face or by telephone. (for local CAB details) (for online information)

Consumer Credit Counselling Service

0800 138 1111 (free call)
A charity giving debt-counselling sessions (lasting about two hours) in person or by phone.

Consumer Direct

Tel: 08454 04 05 06 Textphone: 08451 281 384
Government-funded service providing practical consumer advice.

Energy Saving Trust

0800 512 012 (free call)
Provides information on how to make your home more energy efficient.

Financial Services Authority

0845 606 1234
Regulates credit unions. Contact them to find out if there is one in your area.

In Northern Ireland, contact the Registry of Credit Unions and Industrial & Provident Societies. Tel: 028 9090 5343

Financial Services Compensation Scheme (FSCS)

020 7892 7300
Statutory compensation scheme for customers of UK regulated financial services firms.

HM Revenue and Customs (HMRC)

For more information about taxes, contact your nearest HMRC enquiry centre – you should be able to find contact details in your local phone book or on their website.

Money Advice Scotland

0141 572 0237
Provides details of advice agencies throughout Scotland that provide a free, independent, impartial and confidential advice service.

Money Made Clear

0300 500 5000
Provides impartial information and guidance about money to help you work out what is right for you. It produces a wide range of materials on finance-related matters; download these from the website or order them from the helpline.

National Debtline

0808 808 4000 (free call)
A national helpline and website for people with debts, giving self-help advice, counselling and support over the telephone. Sends out free information packs.

NHS Choices

Provides information about health conditions, treatments and services.
In Wales, visit

Ofcom (Office of Communications)

Tel: 0300 123 3333 Textphone: 0300 123 2024
The independent regulator and competition authority for the UK communications industries.

Pension Tracing Service

Tel: 0845 6002 537 Textphone: 0845 3000 169
If you think you may have an old pension, perhaps from a former employer, but are not sure, the Pension Tracing Service can usually trace it for you.

TaxHelp for Older People (TOP)

0845 601 3321
An independent free tax advice service for older people on low incomes.

TV Licensing

Tel: 0844 800 6790 Textphone: 0844 800 6778

Warm Front

0800 316 2805 (free call)
Scheme offering heating and insulation grants in England, run by the Eaga Partnership on behalf of the Government.

In Wales, contact Home Energy Efficiency Scheme (HEES). Tel: 0800 316 2815

In Scotland, contact the Energy Assistance Package. Tel: 0800 512 012

In Northern Ireland, contact Warm Homes. Tel: 0800 988 0559

Winter Fuel Payment helpline

Tel:08459 151515 Textphone: 0845 601 5613
For information and application forms to claim the payment.